READY STOCK
SEAMLESS DELIVERY
BESPOKE CUSTOM DESIGNS
TRUSTED BY 5 STARS HOTELS
MUSEUM-GRADE CRAFTSMANSHIP

Shipping policy

We deliver across the UAE, GCC, and wider MENA region, and can arrange international shipping upon request. Our goal is to ensure a seamless, safe, and elegant delivery experience — whether your piece is ready to ship or crafted just for you.

Shipping Destinations

We currently ship to:

  • United Arab Emirates

  • GCC and MENA countries

  • Worldwide shipping is available through a personal sales process. Please contact our team for tailored arrangements outside the region.

Delivery Timelines

  • Ready stock items:

    • UAE: 1–4 business days

    • GCC and MENA: 3–10 business days

  • Custom-made orders:

    • Production and delivery typically take 2–3 months, depending on design complexity and destination.

At checkout, we display estimated delivery dates to help you plan accordingly.

Shipping Method

We work with specialized furniture logistics providers experienced in handling luxury and delicate items. This includes careful packaging, professional transport, and white-glove delivery where available.

Shipping Costs

  • Free shipping is offered on all website orders for individual customers.

  • Business, trade, or project orders will receive a custom shipping quote during the sales process.

Delivery Process

  • You will be contacted in advance of delivery to confirm the date and time.

  • Assembly and white-glove service are available as part of our delivery experience.

  • If you are unavailable at the agreed time, our team will assist in rescheduling your delivery promptly.

Notifications & Tracking

  • Customers will receive order and shipping updates via email or SMS.

  • While we do not provide tracking numbers, our team will keep you informed throughout the process.

Damages & Delays

If your order arrives damaged or is delayed, please contact us immediately. ZW assumes full responsibility for any damage caused during transit, and we will work swiftly to resolve the issue.

Returns & Shipping

Return shipping costs are the responsibility of the customer, and we kindly ask that you contact us before returning any item. Please refer to our [Return & Exchange Policy] for full details.

If you have questions or special shipping requests, please contact us at sales@zw-furniture.com or via WhatsApp at +971 58 550 9987.