READY STOCK
SEAMLESS DELIVERY
BESPOKE CUSTOM DESIGNS
TRUSTED BY 5 STARS HOTELS
MUSEUM-GRADE CRAFTSMANSHIP

Refund policy

At ZW, we take great pride in the quality and craftsmanship of every piece we create. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return and exchange process for ready stock items.

Eligibility for Returns

  • Ready stock items may be returned within 30 days from the date of delivery.

  • Returned items must be unused, in their original condition and packaging.

  • Customized, made-to-order, or modified pieces are non-returnable under any circumstances.

How to Request a Return

To initiate a return or exchange, please contact our team before shipping any items back.
We are available through:

If your item arrived damaged or defective, please include photos clearly showing the issue. We recommend submitting requests within a timely manner for efficient resolution.

Return Shipping

  • Return shipping costs are the responsibility of the customer.

  • ZW can provide return shipping labels or coordinate courier pickup upon request for an additional fee.

  • We are not responsible for any loss or damage during return transit. Items must be packaged securely.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 3 days of delivery.
We will offer you a replacement, repair, or refund, depending on the nature of the issue and your preference.

International and B2B Returns

  • We accept returns from outside the UAE and throughout the GCC.

  • For hospitality, trade, or B2B clients, return terms may vary. Please refer to your Purchase Terms & Conditions or contact our sales team directly.

Non-Returnable Items

  • Customized items, made-to-order products, and sale items are final and non-returnable.

  • Orders may be cancelled only within 24 hours of purchase, and only if production or shipping has not yet begun.

Refunds and Processing

  • Once your return is received and inspected, refunds will be processed within 3 to 14 business days.

  • Refunds can be issued to your original payment method or as store credit, based on your preference.

  • We do not charge restocking or handling fees.

Our Commitment

Your satisfaction is our priority. We stand behind every ZW piece and are committed to ensuring your experience reflects the same care and attention we bring to our craftsmanship. If you have any questions or concerns, we are always here to assist.