Discover more in our FAQ
At ZW, we aim to make your experience seamless.
From browsing to delivery. Below, you’ll find answers to common questions about our products, orders, and services.
Support hours: Monday-Friday, 9am-5pm
Orders & Products
Are all your products available for immediate purchase?
Are all your products available for immediate purchase?
All pieces online are part of our Ready Stock collection, available for immediate dispatch. Other designs and Out-of-stock items can be Made to Order and require production lead-time. Availability is indicated on each product page.
If an item is out of stock, can I still order it?
If an item is out of stock, can I still order it?
Yes. Please get in touch to check restocking timelines. We regularly restock our collections, and our team can update you on availability.
Can I request custom designs?
Can I request custom designs?
Yes. We create custom pieces based on your specifications (dimensions, finishes, patterns). Customization is available for orders that meet our minimum order quantity (MOQ).
Please get in touch with our sales team for more info
Do you offer bulk or project-based pricing?
Do you offer bulk or project-based pricing?
Absolutely. We work with procurement teams, contractors, and designers on large-scale projects and offer competitive project-based quotes.
Please get in touch with our sales team for more info
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all standard credit and debit cards for online orders. We also offer Bank Transfers and Cash on Delivery (COD) for eligible UAE orders.
Do you support installment payments?
Do you support installment payments?
We work withTabby to provide flexible installment options. Please contact us directly to arrange payment through Tabby.
What currency do you accept?
What currency do you accept?
All payments are processed in AED (United Arab Emirates Dirhams).
How does Bank Transfer work?
How does Bank Transfer work?
When you select this option, our bank details will appear at checkout. Please include your Order Number in the payment reference. Orders are processed once payment is confirmed.
Please get in touch with our sales team for more info.
Can I pay Cash on Delivery?
Can I pay Cash on Delivery?
Yes, COD is available for UAE deliveries. Orders placed with COD will undergo a verification process, and for large orders, a deposit may be required
Shipping & Delivery
Which shipping options do you offer?
Which shipping options do you offer?
We provide:
- Standard Door-to-Room Delivery within the UAE.
- International Shipping with two options:
EXW (Pickup from our facility) – you arrange shipping.
DAP (Delivered at Place) – we handle shipping to your location, available by Land (Ground) or Air Freight.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide using DAP terms. Local import duties and taxes at destination are the customer’s responsibility.
How long does delivery take?
How long does delivery take?
Delivery times vary depending on availability, location, and shipping method. Ready Stock items ship quickly, while Made-to-Order pieces require production time.
Products & Quality
What materials do you use?
What materials do you use?
We work with premium hardwoods, mother-of-pearl inlay, and traditional finishes inspired by Middle Eastern craftsmanship.
Are your designs authentic?
Are your designs authentic?
Yes. Our collections draw from Damascene, Moroccan, and Mashrabiya design traditions, combined with modern techniques for precision and durability.
How can I take care of my ZW furniture?
How can I take care of my ZW furniture?
Each product comes with its own care instructions, which you can find on the product page. Please follow these guidelines to preserve its beauty.
What happens if my order arrives damaged?
What happens if my order arrives damaged?
We take quality very seriously. If your order arrives damaged, we will replace it at no extra cost. Please report any damages within 3 days of delivery.
Returns & Exchanges
Can I return or exchange an item?
Can I return or exchange an item?
Yes, in-stock products can be returned within 14 days of delivery, provided they are unused, in original condition, and in their original packaging. The customer is responsible for the return shipping and any associated costs.
Made-to-Order pieces are created specifically for you and thereforecannot be returned. However, if they arrive damaged, we will arrange anexchange at no additional cost, provided the issue is reported within3 days of delivery.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
For any defective or incorrect items, we will replace them at no extra cost. Please report any issues within 3 days of receiving your order so we can arrange a prompt resolution.
General Topics
I am not receiving order confirmation emails. What should I do?
I am not receiving order confirmation emails. What should I do?
Please check your spam or junk folder. If you used Apple Pay, make sure to check the Apple email address linked to your Apple ID.
How can I get the first order discount?
How can I get the first order discount?
Simply subscribe to our newsletter. You’ll receive a 5% discount code in your inbox after signing up.
Do you work with designers and contractors?
Do you work with designers and contractors?
Yes. We frequently collaborate with interior designers, contractors, and sourcing teams for Hospitality, residential, and cultural projects.
Do you offer commissions or referral incentives?
Do you offer commissions or referral incentives?
For qualifying projects, we are open to structured collaboration agreements, including referral incentives in compliance with legal business practices.
Still have questions?
Our Customer Care team is here to help.
Email: sales@zw-furniture.com
Phone: +971 58 550 9987
